Support

Metaware offers mainframe class support services to its customers
This service increases service levels and delivers predictable OPEX support model.


Help Desk


  • Single point of accountability for the whole software infrastructure including third party products
  • Dedicated Service Manager who has an in-depth knowledge of your environment and technical infrastructure

Support


  • Access to a dedicated team of senior experts
  • You benefit from the cumulative knowledge and expertise of MW experts who have contributed to extensive successful customer engagements worldwide.

Problem avoidance


  • Organize, Collect and Analyze health and performance metrics from application and infrastructure components.
  • Develop action plan to improve operational performance

Maintenance


  • Updates, corrective maintenance

PaaS


  • Access to our refine Analytics PaaS
  • Access to our z/os Paas running zPLC DevOps framework